Terms and Conditions

Last updated September 11, 2026

These Terms and Conditions ("Terms") govern your use of tekia.ai and your interactions with Tekia ("Tekia," "we," "us," or "our"). They also provide baseline terms for Tekia's AI consulting, advisory, prototyping, implementation, integration and related services. A signed proposal, statement of work, order form or other written agreement may contain additional or different terms for a specific engagement. If there is a conflict, the signed engagement agreement controls for that engagement.

1. Acceptance of these Terms

By accessing or using tekia.ai, submitting an inquiry, requesting services or otherwise interacting with the website, you agree to these Terms. If you are acting on behalf of a company or other organization, you represent that you have authority to act for that organization.

2. Tekia services

Tekia provides technology and AI consulting services that may include workflow analysis, AI opportunity assessments, agentic systems, retrieval-augmented generation (RAG), knowledge systems, automation, API and database integration, prototyping, architecture recommendations, implementation support and ongoing advisory services.

Website descriptions are general. The exact scope, deliverables, milestones, assumptions, responsibilities, timeline and pricing for paid work are established in the applicable written proposal or agreement.

3. No automatic client relationship

Submitting a website form, scheduling a call or receiving general information does not by itself create a consulting engagement, fiduciary relationship, partnership, joint venture or other formal business relationship. A paid engagement begins only when Tekia and the customer agree to the applicable commercial terms.

4. Proposals, fees and payment

Fees, deposits, payment schedules, expenses, taxes, billing arrangements and refund or cancellation terms are stated in the applicable proposal or agreement. Website pricing, ranges and examples are informational only and do not constitute a binding quote or offer.

Unless a written agreement states otherwise, customers are responsible for applicable taxes, third-party subscription costs, platform charges, usage fees and other external costs required for the customer's solution.

5. Scope changes and customer delays

Requests outside an agreed scope may require a revised estimate, change order or separate engagement. Timelines may change when customer approvals, access, data, credentials, feedback or other dependencies are delayed.

6. Customer responsibilities

Customers are responsible for providing accurate information, timely access to appropriate personnel and systems, and any permissions or approvals needed for the work. Customers must have the right to provide Tekia with any documents, data, credentials, software, accounts or other materials used in an engagement.

7. Confidentiality and sensitive information

Confidentiality obligations for a paid engagement may be set out in a proposal, statement of work, nondisclosure agreement or other written agreement. Do not submit passwords, access keys, regulated personal information, trade secrets or other highly sensitive information through ordinary website forms or unsecured channels unless Tekia has provided an agreed method for doing so.

8. AI systems and outputs

Artificial intelligence systems can produce incomplete, inaccurate, outdated or unexpected outputs. Tekia may design review, approval, escalation, grounding, validation or human-in-the-loop controls where appropriate, but no AI system should be assumed to be infallible.

Customers remain responsible for evaluating outputs and for decisions made using those outputs unless a signed agreement expressly assigns a different responsibility.

9. Prototypes and production systems

A prototype, proof of concept, demonstration or experimental workflow is not automatically production-ready. Production use may require additional security, privacy, reliability, monitoring, testing, backup, compliance, governance, access-control and operational work. Any such requirements must be included in the agreed scope.

10. Third-party technology

Tekia solutions may use third-party models, APIs, cloud providers, databases, software libraries, automation platforms, hosting services or data sources. Those providers may change their features, prices, limits, terms, security practices or availability independently of Tekia.

Customers may be required to accept third-party terms or maintain their own accounts. Tekia is not responsible for outages, changes or failures caused solely by third-party services outside Tekia's reasonable control.

11. Intellectual property

Ownership and licensing of project-specific deliverables are governed by the applicable written engagement agreement. Unless otherwise agreed, Tekia retains ownership of its pre-existing tools, frameworks, templates, methods, know-how, reusable code, processes, website content and other materials developed independently of a customer's project.

Third-party software, open-source components, models, data and services remain subject to their respective licenses and terms.

12. Customer materials

Customers retain their rights in materials they provide to Tekia. Customers grant Tekia the limited right to access, process, copy, transform and use those materials as reasonably necessary to perform the agreed services.

13. Website content and permitted use

Unless otherwise noted, Tekia owns or licenses the content, branding, design and materials published on tekia.ai. You may view and use the site for legitimate informational and business purposes. You may not copy, scrape, reproduce, republish, reverse engineer or commercially exploit substantial portions of the site except as permitted by law or with written permission.

14. Acceptable use

You may not use the website or Tekia services to:

• violate applicable law or the rights of another person or organization;
• attempt unauthorized access to systems, accounts, data or infrastructure;
• introduce malware, interfere with site operation or evade reasonable security controls;
• submit deceptive, fraudulent, unlawful or infringing content; or
• misrepresent your identity, authority or affiliation.

15. No professional advice

Unless explicitly included in a signed engagement with appropriately qualified professionals, Tekia does not provide legal, tax, accounting, medical, investment or other regulated professional advice. General website content should not be relied on as a substitute for professional advice specific to your circumstances.

16. No guarantee of business results

Tekia may discuss potential time savings, productivity improvements, revenue opportunities, cost reductions or other expected benefits. These are estimates or hypotheses, not guarantees. Results depend on implementation quality, customer data, adoption, workflow conditions, third-party systems and other factors outside Tekia's control.

17. Disclaimers

To the maximum extent permitted by law, the public website and general informational content are provided on an "as is" and "as available" basis without warranties of uninterrupted availability, completeness or fitness for a particular purpose. Specific warranties, if any, for paid services must be stated in the applicable written agreement.

18. Limitation of liability

To the maximum extent permitted by law, Tekia will not be liable for indirect, incidental, special, exemplary, punitive or consequential damages arising from use of the public website, reliance on general informational content or failure of third-party products or services. Liability for paid consulting or implementation services is governed by the applicable written engagement agreement.

19. Indemnification

To the extent permitted by law, you agree to be responsible for claims arising from your unlawful use of the website, your violation of these Terms, or materials you provide without the necessary rights or permissions. Any broader indemnification obligations relating to a paid project must be stated in the applicable written agreement.

20. Suspension and termination

Tekia may restrict or terminate access to the website or decline services where reasonably necessary for security, nonpayment, unlawful activity, abuse, material breach or protection of Tekia, its customers or third parties. Termination rights for paid engagements are governed by the applicable written agreement.

21. Privacy

Our handling of information submitted through the website is described in the Privacy Policy.

22. Governing law

Unless a signed engagement agreement states otherwise, these Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles. Any dispute relating solely to these website Terms will be brought in a court of competent jurisdiction in Washington, subject to applicable law.

23. Severability and waiver

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect to the extent permitted by law. A failure to enforce a provision once does not waive the right to enforce it later.

24. Changes to these Terms

Tekia may update these Terms as its website, services and commercial offerings evolve. The "Last updated" date identifies the most recent published version. Continued use of the website after an update constitutes acceptance of the revised website Terms.

25. Contact

Questions about these Terms may be submitted through the contact form on the Tekia homepage.